Job completed for Kelly S.

Completion date: June 18, 2025

Location: Charlottesville, VA

Why did the customer contact us?

Client asked us to diagnose a system that did not function well from initial installation. It would not cool or dehumidy as expected at the end of the summer 2024, then the weather cooled and it seemed to heat well. Then the compressor failed - less than 6 months after installation. 

Solutions provided:

In our initial fall visits, we diagnosed an overcharge of refrigerant and improper airflow. We recovered some charge and adjusted airflow and saw improvement. Then the weather shifted and it functioned as expected in heat mode.

So we paused - until the compressor died. We replaced the compressor and charged the system to manufacturer specifications and it ran perfectly in heating mode. Then the heat returned and again it would not cool properly. We dug deeper and discovered that the system did not have the correct coil - unclear if it was a factory or installer fault - and we secured a correct warranty coil. 

We replaced the faulty coil and the system functions perfectly - even in extreme, record-breaking heat. Our client is comfortable again and the system numbers we focus on are what we expect to see for a healthy system. 

Team members on this project:

Kevin Bernardo-Zamora