Job completed for Paul Y.

Completion date: May 29, 2019

Location: Charlottesville, VA

Why did the customer contact us?

Paul called because the primary system in his home was not making cool air. By the time we arrived that afternoon, both systems in his home were not working properly.

Solutions provided:

We found that the primary system was low on refrigerant, which was the cause of the loss of cooling. We also found the condensate drain was plugged and the system had begun to leak water on the basement floor. Outside, we found the outdoor coil clogged with dirt. As it was late in the day, we thoroughly cleaned the coil, recharged the system and cleared the condensate line so that Paul would have air conditioning for the evening.

We scheduled a return visit the following week (another post) to identify the leak and hopefully repair it to prevent future loss of refrigerant. (Based on discussions with Paul, this has been a recurring problem - which is not acceptable to us without an effort to repair the leak.)

On the secondary system, we found a 23 year old R-22 heat pump completely out of refrigerant. Given its age, the cost of R-22 and the environmental cost of R-22, we recommended a replacement of this system and delivered a proposal.