Job completed for Melissa R.

Completion date: March 4, 2021

Location: Earlysville, VA

Why did the customer contact us?

This was a follow up to a winter heat pump tune-up. On our first visit, some measurements were borderline and not very useful from a diagnostic perspective, so we continued to monitor comfort and function. In this case, comfort maintained but function showed a need for further diagnostic assessment.

Solutions provided:

On our follow up visit, we measured refrigerant pressures and compared them to manufacturer specifications for the indoor and outdoor conditions. Based on those, we determined that the system was undercharged. We added refrigerant until system conditions matched manufacturer specifications. We monitored system performance and returned it to service.