Job completed for Michelle K.

Completion date: July 18, 2022

Location: Charlottesville, VA

Why did the customer contact us?

Michelle was having recurring thermostat problems that would reset her temperature to 85 degrees

Solutions provided:

We familiarized ourselves with the system and the zoning controls. We then re-programmed the thermostats to remove the scheduling feature, which would override her set temperature and revert back to a factory standard. Michelle does not use the schedule feature so this was not a loss of functionality.

We also removed the batteries from all of the thermostats in the home. These are frequently not changed (most people don't even know there are batteries in many thermostats) and then they corrode. The corrosion can impact thermostat operation and cause problems, we we removed the batteries and cleaned the contacts and the thermostats as thoroughly as possible.

Team members on this project:

Jesse Fairall,